1. Shipping Destinations

Q: Do you offer international shipping?

A: Yes! We ship worldwide, including Asia, Europe, the Middle East, North America, and other regions.

Q: How can I check if you ship to my country?

A: You can check shipping availability by entering your address at checkout or contacting our customer service team.

2. Shipping Costs & Delivery Time

Q: How much does international shipping cost?

A: Shipping costs vary depending on the destination, package weight, and shipping method selected. The exact cost will be displayed at checkout.

Q: How long does international shipping take?

A: Estimated delivery times:

Asia: 5-10 business days
Europe & Middle East: 7-14 business days
North & South America, Africa, and others: 10-20 business days
Note: Shipping times may be affected by customs clearance and local regulations.

Q: Do you offer express shipping?

A: Yes! We offer express shipping options via DHL, FedEx, and UPS for faster delivery.

3. Taxes & Customs Fees

Q: Will I have to pay customs duties or taxes?

A: Import duties and taxes vary by country. Customers are responsible for any additional customs charges that may apply upon arrival. We recommend checking with your local customs office for details.

Q: Are taxes and duties included in the product price?

A: No, prices listed on our website do not include import taxes or customs duties. These charges, if applicable, will be handled by the customer upon delivery.

4. Tracking & Security

Q: How can I track my international order?

A: Once your order is shipped, you will receive a tracking number to monitor your package through the courier’s website.

Q: What should I do if my package is delayed or lost?

A: If your package is delayed or lost, please contact our customer support team. We will assist in tracking your shipment and finding the best resolution.

Q: Is international shipping insured?

A: We offer optional shipping insurance for extra protection. If you’d like to add insurance, please select this option at checkout.

5. Returns & Exchanges for International Orders

Q: Can I return or exchange an item if it doesn’t fit?

A: Yes, we accept returns within 7 days of receiving your order, provided the item is in its original condition and unworn.

Q: How do I return an item from overseas?

A: Please contact our customer service team for return instructions. Return shipping costs are the responsibility of the customer.

6. Bulk Orders & Wholesale

Q: Do you accept bulk orders for resellers or wholesalers?

A: Yes! We offer special pricing for bulk and wholesale orders. Please contact our team for details.

Q: How can I contact customer support from outside the country?

A: You can reach us via WhatsApp, email, or social media, and we will respond within 24 hours.